Privacy policy
This policy covers the website: marketing pages, analytics, contact forms, cookies, and ordinary business correspondence. Use of The Friction Assessment is governed by the separate Assessment Privacy & Data Use policy, which makes stricter commitments about your answers, your reading, and how quickly deletion takes effect.
Information we collect
When you submit a form on this site, we collect the details you provide — such as your name, email, organization, phone, and message. We also collect basic, privacy-friendly usage analytics and the page or campaign that referred you.
How we use it
We use your information to respond to your inquiry, schedule conversations, and improve how the site serves visitors. We do not sell your information.
Service providers
We use trusted third parties to operate the site and manage communication, including our hosting provider, analytics, our CRM, and our email provider. These providers process information only as needed to deliver their service.
Text messaging (SMS)
When you provide your mobile number and opt in to receive text messages from Stories & Systems, we collect and use that number solely to send you the messages you requested (assessment results, appointment reminders, and replies to your messages). We do not sell, rent, or share your mobile number with third parties for marketing purposes. Standard message and data rates may apply. Reply STOP to unsubscribe at any time.
We collect this consent through the opt-in form at /messaging and at the delivery step of the assessment. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Your choices
You can ask us to access, update, or delete the information you have shared at any time by emailing hello@storiessystems.com.